Customer Service
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1-888-568-3518
Hours:
Monday - Friday
8:30am - 7:30pm ET
Saturday
9:00am - 5:00pm ET
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Our Location
Sales@IncredibleCookies.com
Incredible Cookies
1017 Route 46,
Ledgewood New Jersey 07852
United States
We're Here to Help
Whether you are placing your first order or need help with something already in progress, our team is ready to assist. We handle everything from logo uploads and design questions to order tracking and delivery coordination. No automated phone trees. Just real people who know cookies.
Quick Links
What We Take Care Of
Our customer service team is here to help with a wide range of questions. Here is a quick look at what we take care of every day:
• Custom design and logo uploads
• Order status and tracking
• Bulk and corporate order coordination
• Multi-address shipping
• Delivery timing and future order scheduling
• Packaging and personalization options
• Allergy and ingredient questions
• Damaged or incorrect orders
Ordering for Your Business?
Corporate orders are a big part of what we do. If you are an HR manager, marketing coordinator, executive assistant, or event planner, we have got you covered. We handle bulk quantities, custom branding, multi-address shipping, and future delivery scheduling. Whether you are sending to a team of 10 or coordinating gifts for an entire company, we make it easy to pull off without the stress. Give us a call or send a message and we will walk you through the whole process.
Frequently Asked Questions
How long does it take to process my order?
Most orders ship within 1 to 2 business days. We also offer future delivery scheduling if you are planning ahead for an event, holiday, or corporate gifting campaign.
Can I upload my own logo or design?
Yes. Our personalization tool makes it easy to upload a logo, photo, or custom design right on the product page. If you run into any trouble, our team is happy to walk you through it.
Do you ship to multiple addresses?
Absolutely. Multi-address shipping is available and works great for corporate gifting, employee appreciation programs, and client thank-you orders. You can add multiple delivery addresses within a single order at checkout.
What is your return policy on custom orders?
Because our cookies are made to order with your custom design, we handle issues on a case-by-case basis. If something arrives damaged or does not look right, reach out to us right away. We will work quickly to make it right.
How do I track my order?
You can track your order any time using our order tracking page. You will also receive tracking information by email as soon as your order ships.
Do you offer gluten-free or vegan options?
We do. Our custom gourmet cookies offer Gluten Free and Vegan options in every design. They are our chocolate chip cookies that are individually wrapped with personalized stickers.
Can I schedule an order for a future date?
Yes. Future delivery scheduling is available at checkout. It is a great option for planned events, recurring corporate orders, and holiday gifting.
